Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your delivery of the products, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can initiate your returns process by visiting our Returns Centre at:
https://gibie.co/a/returns


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the issue of your refund.
Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gibie.co.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, fulfil receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will is to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

To return your product, you should mail your product to:

Gibie Home Furnishings Limited
LCB Depot
31 Rutland Street
Leicester
LE1 1RE
United Kingdom

You will be responsible for paying for your the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.